Types of Subscriptions
There are two types of subscriptions you may be enrolled in:
- Web subscription — Purchased through a web advertisement. This can be managed directly in the Lasta app or by contacting our support team.
- Store subscription — Purchased directly through the App Store or Google Play. This must be cancelled through your App Store or Google Play account settings, as we don't have access to manage these subscriptions.
Ways to Cancel Your Web Subscriptions
There are a few ways to cancel your web subscription:
through our chatbot, which can cancel your subscription immediately
directly via the Lasta app (if it is still installed on your device)
Steps to Cancel Your Web Subscription via Chatbot
- Go to https://lasta.app/contacts/
-
Click the green circle icon at the bottom-right corner of the page.
- A chatbot window will open. Enter your cancellation request (e.g., "I want to cancel my plan").
- The chatbot will prompt you for your email address—enter the one linked to your Lasta account. Once it finds your active subscription(s), it will ask you to confirm the cancellation.
Steps to Cancel Your Web-Subscription via Lasta App
1. Open the Lasta app and log in to your account.
➡️ Need help logging in? Cick here for login instructions
2. Tap the Profile icon on the top right corner
3. Tap on your Green Profile Card
4. Press "Manage My Membership" and select the plan(s) you want to cancel.
Steps to Cancel Your Store Subscription
AppStore
1. Go to your device 'Settings';
2. Tap on your Name/Apple ID at the top of the page;
3. Access your 'Subscriptions';
4. Choose Lasta plan you wish to cancel;
5. Tap on the 'Cancel subscription' button at the bottom.
Google Play
1. Open 'Google Play' app;
2. On the top right, tap to profile icon;
3. Tap 'Payments & Subscriptions;
4. Select the subscription or pre-paid plan you want to cancel;
5. Tap 'Cancel subscription';
6. Follow the instructions.
👉 Need more help?
Tap here to contact our support team — we’re happy to help! 😊